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About This Course
Dispute Resolution
This course is designed for aviation professionals — pilots, air traffic controllers, and ground staff — who need to communicate with precision, confidence, and clarity in international airspace.
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Overview
Overviews
Where Language Meets Safety
Aviation English is more than vocabulary — it’s about understanding context, tone, and protocol in high-stakes communication. Through guided practice and simulation-based exercises, participants master the ICAO standard phraseology and gain fluency essential for global aviation standards.
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What You’ll Achieve
Turning Words into Confidence
– Define what alternative dispute resolution (ADR) is. – Identify the benefits of using ADR. – Describe the national principles of resolving dispute resolution. – Describe the role of an ADR practitioner. – Explain various aspects of preparing for ADR. – Identify the level of confidentiality in ADR. – Define the role of negotiation in avoiding and settling disputes. – Explain negotiation and how it is commonly employed in business. – Describe the implications of bargaining power during negotiation Method of Evaluation.
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